Therapy Process

  • What can I expect in my first session?

    The first session is all about getting to know each other, exploring the difficulties you are having, and what you would like to work towards. It will be an opportunity for you to ask questions and for your psychologist to begin thinking of the best approach for your goals.

  • How often will we meet?

    Most clients start with weekly sessions, but this can be adjusted based on need. For example, some people might prefer to meet every two weeks. Session frequency will be discussed with your psychologist when you start sessions.

  • How long are sessions?

    Sessions are typically 50 minutes for individuals, and 90 minutes for couples or families. However, this can be tailored depending on your needs and will be discussed with your psychologist when you start. Group sessions are 1.5 hours.

  • How long will I attend sessions for?

    Therapy length depends on your needs and goals. Some clients attend sessions short-term, and others attend for longer. The length of work will be determined on your commitment, availability, goals, and led by NICE guidelines for evidence-based practice. Your psychologist will discuss the length of work that might be best in your initial sessions, and this will be reviewed regularly with you.

  • Where do sessions take place?

    We have bases across South London and West Kent for in person sessions. Please enquire for where our nearest clinic space might be for you. We also offer online or telephone sessions where this is preferred.

Speciality

  • What areas do you specialise in?

    Health and neuro conditions. For example: psychological adjustment and acceptance, brain injuries, stroke, neurological conditions, adjustment to significant life changes, mental health difficulties, learning disabilities, and cognitive difficulties (e.g. memory, aphasia). Please see our “what we offer” tab for more information.

  • How do I know if my psychologist is right for me?

    We offer a free initial 20 minute phone consultation so that you have the opportunity to get to know your psychologist, their style, and ask any questions. You also always have the right to stop therapy at any point if you feel that your psychologist is not the right fit for you. We encourage open feedback regularly, so your psychologist has the opportunity to learn what works best for you and modify sessions to fit your needs.

  • What therapy approaches do you use?

    We work in a person centred and integrative way, drawing on approaches such as CBT, ACT, CFT, and cognitive rehabilitation. Please see the “what we offer” tab for more information.

  • Can I stop therapy at any time?

    Yes. You are able to stop therapy at any time. Please do get in contact with your psychologist at your earliest convenience if you feel you would like to stop attending sessions.

  • Do you prescribe medication?

    No. As Clinical Psychologists we are unable to prescribe medication, but would be willing to signpost you to services that may be able to do so.

Payment & Insurance

  • What are your rates?

    Individual sessions are charged at £120, and couple sessions are £150. We can offer discounted rates for those on lower incomes or in public service occupations. If this is the case, please reach out to enquire about reduced rates.

  • Do you take insurance?

    Yes, we currently take clients from the following insurance providers: AXA, Vitality, AVIVA.

  • How do I pay for sessions?

    Payment is made 48 hours in advance of your session, by bank transfer.

Privacy and Safety

  • Is therapy confidential?

    Yes. We follow the code of ethics of the British Psychological Society (BPS) as well as the professional practice standards of the Health and Care Professions Council (HCPC) for Practitioner Psychologists. Information that you share with your psychologist is confidential, and will not be disclosed to third parties without your consent. Personal, identifiable and sensitive information held about you will be handled and stored securely in accordance with the Data Protection Act (1998). As required by law, we are registered with the Information Commissioner’s Office (ICO).

    Confidentiality may be breached if your psychologist deems it necessary in order to protect you or another person from significant harm, or if compelled by a court order. In these rare scenarios, we aim to keep you informed and involve you in decision making as much as possible.

  • What happens in a mental health emergency?

    Your psychologist is not able to provide emergency or crisis support outside of scheduled sessions. If you are in a mental health crisis outside of sessions, please contact your GP, local crisis team, or call 999 / attend A&E.